# Neo4j Desktop CAN'T start DBMS
**URL:** https://community.neo4j.com/t/neo4j-desktop-cant-start-dbms/73250
**Category:** Desktop
**Tags:** operations, knowledge-base, neo4j-desktop
**Created:** [March 25, 2025, 4:22pm UTC](https://community.neo4j.com/t/neo4j-desktop-cant-start-dbms/73250 "2025-03-25T16:22:51Z")
**Posts on this page:** 2
**Page:** 1
### Author:  [@18810890097](https://community.neo4j.com/u/18810890097)
#### Post date: [March 25, 2025, 4:22pm UTC](https://community.neo4j.com/t/neo4j-desktop-cant-start-dbms/73250/1 "2025-03-25T16:22:51Z")
After I reinstalled neo4j desktop, I still couldn't start the database, and I tried many community methods, such as deleting data files and reinstalling them, modifying configuration files, modifying environment variables, etc., but none of them solved my problem. Here's what I can provide for the error logs:
1.neo4j-relate.log
(Showing last 100 lines...)
- CategoryInfo : NotSpecified: (Validating Neo4...conf\neo4j.conf:String) , RemoteException
- FullyQualifiedErrorId : NativeCommandError
1 issue found.
Warning: Config file [C:\Users\u53EF\u4E50.Neo4jDesktop\relate-data\dbmss\dbms-516641e4-6cd3-4695-891b-d5e6261b6875\co
nf\neo4j.conf] does not exist.
Validating user Log4j configuration: C:\Users\u53EF\u4E50.Neo4jDesktop\relate-data\dbmss\dbms-516641e4-6cd3-4695-891b-
d5e6261b6875\conf\user-logs.xml
No issues found.
Validating server Log4j configuration: C:\Users\u53EF\u4E50.Neo4jDesktop\relate-data\dbmss\dbms-516641e4-6cd3-4695-891
b-d5e6261b6875\conf\server-logs.xml
No issues found.
Configuration file validation successful (with warnings).
Directories in use:
home: C:\Users\u53EF\u4E50.Neo4jDesktop\relate-data\dbmss\dbms-516641e4-6cd3-4695-891b-d5e6261b6875
config: C:\Users\u53EF\u4E50.Neo4jDesktop\relate-data\dbmss\dbms-516641e4-6cd3-4695-891b-d5e6261b6875\conf
logs: C:\Users\u53EF\u4E50.Neo4jDesktop\relate-data\dbmss\dbms-516641e4-6cd3-4695-891b-d5e6261b6875\logs
plugins: C:\Users\u53EF\u4E50.Neo4jDesktop\relate-data\dbmss\dbms-516641e4-6cd3-4695-891b-d5e6261b6875\plugins
import: C:\Users\u53EF\u4E50.Neo4jDesktop\relate-data\dbmss\dbms-516641e4-6cd3-4695-891b-d5e6261b6875
data: C:\Users\u53EF\u4E50.Neo4jDesktop\relate-data\dbmss\dbms-516641e4-6cd3-4695-891b-d5e6261b6875\data
certificates: C:\Users\u53EF\u4E50.Neo4jDesktop\relate-data\dbmss\dbms-516641e4-6cd3-4695-891b-d5e6261b6875\certificates
licenses: C:\Users\u53EF\u4E50.Neo4jDesktop\relate-data\dbmss\dbms-516641e4-6cd3-4695-891b-d5e6261b6875\licenses
run: C:\Users\u53EF\u4E50.Neo4jDesktop\relate-data\dbmss\dbms-516641e4-6cd3-4695-891b-d5e6261b6875\run
Starting Neo4j.
Unexpected error while starting. Aborting. IOException : Cannot run program "C:\Users\可乐.Neo4jDesktop\distributions\ja
va\zulu17.50.19-ca-jdk17.0.11\bin\java.exe": CreateProcess error=206, 文件名或扩展名太长。
Run with '--verbose' for a more detailed error message.
Powershell : Validating Neo4j configuration: C:\Users\u53EF\u4E50.Neo4jDesktop\relate-data\dbmss\dbms-516641e4-6cd3-46
95-891b-d5e6261b6875\conf\neo4j.conf
所在位置 C:\Users\可乐\AppData\Local\Neo4j\Relate\Cache\neo4j-start.ps1:11 字符: 1
- Powershell -NoProfile -NonInteractive -NoLogo `
-
```auto
+ CategoryInfo : NotSpecified: (Validating Neo4...conf\neo4j.conf:String) [], RemoteException
+ FullyQualifiedErrorId : NativeCommandError
```
1 issue found.
Warning: Config file [C:\Users\u53EF\u4E50.Neo4jDesktop\relate-data\dbmss\dbms-516641e4-6cd3-4695-891b-d5e6261b6875\co
nf\neo4j.conf] does not exist.
Validating user Log4j configuration: C:\Users\u53EF\u4E50.Neo4jDesktop\relate-data\dbmss\dbms-516641e4-6cd3-4695-891b-
d5e6261b6875\conf\user-logs.xml
No issues found.
Validating server Log4j configuration: C:\Users\u53EF\u4E50.Neo4jDesktop\relate-data\dbmss\dbms-516641e4-6cd3-4695-891
b-d5e6261b6875\conf\server-logs.xml
No issues found.
Configuration file validation successful (with warnings).
Directories in use:
home: C:\Users\u53EF\u4E50.Neo4jDesktop\relate-data\dbmss\dbms-516641e4-6cd3-4695-891b-d5e6261b6875
config: C:\Users\u53EF\u4E50.Neo4jDesktop\relate-data\dbmss\dbms-516641e4-6cd3-4695-891b-d5e6261b6875\conf
logs: C:\Users\u53EF\u4E50.Neo4jDesktop\relate-data\dbmss\dbms-516641e4-6cd3-4695-891b-d5e6261b6875\logs
plugins: C:\Users\u53EF\u4E50.Neo4jDesktop\relate-data\dbmss\dbms-516641e4-6cd3-4695-891b-d5e6261b6875\plugins
import: C:\Users\u53EF\u4E50.Neo4jDesktop\relate-data\dbmss\dbms-516641e4-6cd3-4695-891b-d5e6261b6875
data: C:\Users\u53EF\u4E50.Neo4jDesktop\relate-data\dbmss\dbms-516641e4-6cd3-4695-891b-d5e6261b6875\data
certificates: C:\Users\u53EF\u4E50.Neo4jDesktop\relate-data\dbmss\dbms-516641e4-6cd3-4695-891b-d5e6261b6875\certificates
licenses: C:\Users\u53EF\u4E50.Neo4jDesktop\relate-data\dbmss\dbms-516641e4-6cd3-4695-891b-d5e6261b6875\licenses
run: C:\Users\u53EF\u4E50.Neo4jDesktop\relate-data\dbmss\dbms-516641e4-6cd3-4695-891b-d5e6261b6875\run
Starting Neo4j.
Unexpected error while starting. Aborting. IOException : Cannot run program "C:\Users\可乐.Neo4jDesktop\distributions\ja
va\zulu17.50.19-ca-jdk17.0.11\bin\java.exe": CreateProcess error=206, 文件名或扩展名太长。
Run with '--verbose' for a more detailed error message.
Powershell : Validating Neo4j configuration: C:\Users\u53EF\u4E50.Neo4jDesktop\relate-data\dbmss\dbms-516641e4-6cd3-46
95-891b-d5e6261b6875\conf\neo4j.conf
所在位置 C:\Users\可乐\AppData\Local\Neo4j\Relate\Cache\neo4j-start.ps1:11 字符: 1
- Powershell -NoProfile -NonInteractive -NoLogo `
-
```auto
+ CategoryInfo : NotSpecified: (Validating Neo4...conf\neo4j.conf:String) [], RemoteException
+ FullyQualifiedErrorId : NativeCommandError
```
1 issue found.
Warning: Config file [C:\Users\u53EF\u4E50.Neo4jDesktop\relate-data\dbmss\dbms-516641e4-6cd3-4695-891b-d5e6261b6875\co
nf\neo4j.conf] does not exist.
Validating user Log4j configuration: C:\Users\u53EF\u4E50.Neo4jDesktop\relate-data\dbmss\dbms-516641e4-6cd3-4695-891b-
d5e6261b6875\conf\user-logs.xml
No issues found.
Validating server Log4j configuration: C:\Users\u53EF\u4E50.Neo4jDesktop\relate-data\dbmss\dbms-516641e4-6cd3-4695-891
b-d5e6261b6875\conf\server-logs.xml
No issues found.
Configuration file validation successful (with warnings).
Directories in use:
home: C:\Users\u53EF\u4E50.Neo4jDesktop\relate-data\dbmss\dbms-516641e4-6cd3-4695-891b-d5e6261b6875
config: C:\Users\u53EF\u4E50.Neo4jDesktop\relate-data\dbmss\dbms-516641e4-6cd3-4695-891b-d5e6261b6875\conf
logs: C:\Users\u53EF\u4E50.Neo4jDesktop\relate-data\dbmss\dbms-516641e4-6cd3-4695-891b-d5e6261b6875\logs
plugins: C:\Users\u53EF\u4E50.Neo4jDesktop\relate-data\dbmss\dbms-516641e4-6cd3-4695-891b-d5e6261b6875\plugins
import: C:\Users\u53EF\u4E50.Neo4jDesktop\relate-data\dbmss\dbms-516641e4-6cd3-4695-891b-d5e6261b6875
data: C:\Users\u53EF\u4E50.Neo4jDesktop\relate-data\dbmss\dbms-516641e4-6cd3-4695-891b-d5e6261b6875\data
certificates: C:\Users\u53EF\u4E50.Neo4jDesktop\relate-data\dbmss\dbms-516641e4-6cd3-4695-891b-d5e6261b6875\certificates
licenses: C:\Users\u53EF\u4E50.Neo4jDesktop\relate-data\dbmss\dbms-516641e4-6cd3-4695-891b-d5e6261b6875\licenses
run: C:\Users\u53EF\u4E50.Neo4jDesktop\relate-data\dbmss\dbms-516641e4-6cd3-4695-891b-d5e6261b6875\run
Starting Neo4j.
Unexpected error while starting. Aborting. IOException : Cannot run program "C:\Users\可乐.Neo4jDesktop\distributions\ja
va\zulu17.50.19-ca-jdk17.0.11\bin\java.exe": CreateProcess error=206, 文件名或扩展名太长。
Run with '--verbose' for a more detailed error message.
2.neo4j.log
nothing
3.error.log
new users can only put one embedded media item in a post.
---
### Author:  [@nissanka.fernando](https://community.neo4j.com/u/nissanka.fernando)
#### Post date: [April 14, 2025, 9:48am UTC](https://community.neo4j.com/t/neo4j-desktop-cant-start-dbms/73250/2 "2025-04-14T09:48:10Z")
Hi, have you tried all the steps in the troubleshooting guide and checked you have no local firewall/service port conflicts? Let me know how it goes...
> **[Re-installation of Desktop - Neo4j Desktop](https://neo4j.com/docs/desktop-manual/current/troubleshooting/re-install/)**
>
> This section describes how to re-install Neo4j Desktop.
Thanks,
Nissanka