# Neo4j Browser Not Loading

**URL:** https://community.neo4j.com/t/neo4j-browser-not-loading/74885
**Category:** Browser
**Tags:** browser, connection
**Created:** [July 26, 2025, 10:00am UTC](https://community.neo4j.com/t/neo4j-browser-not-loading/74885 "2025-07-26T10:00:58Z")
**Posts on this page:** 4
**Page:** 1

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### Author: ![berdalyyew99](https://sea1.discourse-cdn.com/flex021/user_avatar/community.neo4j.com/berdalyyew99/32/35598_2.png) [@berdalyyew99](https://community.neo4j.com/u/berdalyyew99)
#### Post date: [July 26, 2025, 10:00am UTC](https://community.neo4j.com/t/neo4j-browser-not-loading/74885/1 "2025-07-26T10:00:58Z")

</div>

After rebooting my server, I encountered an issue where the Neo4j Browser UI no longer loads at:  
`http://<my_server_ip>:7474/browser`

### **What I Observed**

- The page shows a **blank white screen** , and never loads the Neo4j Browser UI.
- I have tried:
  - Rebooting the server
  - Deleting and **fully reinstalling** Neo4j
  - Clearing browser cache
  - Testing on **other computers and browsers**

- The backend (Bolt) connection on port **7687** is working correctly — I can connect using external clients.

### **Current Behavior**

- Port **7474** appears to be open and listening.
- However, when accessing `/browser`, the browser shows a **white screen** and network logs report errors like:

```auto
net::ERR_CONNECTION_RESET 200 (OK)

```

### 🖥 **Server Specs**

- **RAM** : 16 GB
- **CPU** : 16 cores
- **Disk** : 256 GB SSD
- **OS** : (e.g., Ubuntu 22.04)
- **Neo4j Version** : (e.g., 5.x Community or Enterprise)

 ![Screenshot 2025-07-26 at 14.59.40](https://us1.discourse-cdn.com/flex021/uploads/neo4jcommunity/original/3X/0/a/0a75fecda2ed189b79043c09b8621028e3e7e38b.png)

---

<div class="post-metadata">

### Author: ![joshcornejo](https://sea1.discourse-cdn.com/flex021/user_avatar/community.neo4j.com/joshcornejo/32/34171_2.png) [@joshcornejo](https://community.neo4j.com/u/joshcornejo)
#### Post date: [July 26, 2025, 10:45am UTC](https://community.neo4j.com/t/neo4j-browser-not-loading/74885/2 "2025-07-26T10:45:24Z")

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is your neo4j database app running?

If you're connecting via your browser, you still need the app running somewhere.

My general advice is always to run Neo4J in a container (so you can manage it independently from your laptop), but it also reminds you of starting it every time you reboot.

---

<div class="post-metadata">

### Author: ![berdalyyew99](https://sea1.discourse-cdn.com/flex021/user_avatar/community.neo4j.com/berdalyyew99/32/35598_2.png) [@berdalyyew99](https://community.neo4j.com/u/berdalyyew99)
#### Post date: [July 28, 2025, 3:44am UTC](https://community.neo4j.com/t/neo4j-browser-not-loading/74885/3 "2025-07-28T03:44:04Z")

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Thanks so much for the advice 👏👏👏  
Yes, I'm sure. It's not on my laptop. Only Neo4J works on the remote (Ubuntu) server. I temporarily solved this issue by using the ✅ [Neo4J browser](https://github.com/neo4j/neo4j-browser) repository on GitHub. I can connect to my Neo4J server with this repository. It works the same as the default Neo4J browser. If anyone else has this issue, they can use this method.

---

<div class="post-metadata">

### Author: ![dana\_canzano](https://sea1.discourse-cdn.com/flex021/user_avatar/community.neo4j.com/dana_canzano/32/27392_2.png) [@dana\_canzano](https://community.neo4j.com/u/dana_canzano)
#### Post date: [July 28, 2025, 9:06pm UTC](https://community.neo4j.com/t/neo4j-browser-not-loading/74885/4 "2025-07-28T21:06:18Z")

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@berdalyyew99

how is conf/neo4j.conf parameter `server.default_listen_address` defined [Configuration settings - Operations Manual](https://neo4j.com/docs/operations-manual/5/configuration/configuration-settings/#config_server.default_listen_address)