# Neo4j 3.5.12 enterprise starting but not accepting any connections
**URL:** https://community.neo4j.com/t/neo4j-3-5-12-enterprise-starting-but-not-accepting-any-connections/12090
**Category:** Neo4j Graph Platform
**Created:** [November 21, 2019, 12:41pm UTC](https://community.neo4j.com/t/neo4j-3-5-12-enterprise-starting-but-not-accepting-any-connections/12090 "2019-11-21T12:41:36Z")
**Posts on this page:** 5
**Page:** 1
### Author:  [@vvvasilev](https://community.neo4j.com/u/vvvasilev)
#### Post date: [November 21, 2019, 12:41pm UTC](https://community.neo4j.com/t/neo4j-3-5-12-enterprise-starting-but-not-accepting-any-connections/12090/1 "2019-11-21T12:41:36Z")
Hi,
I did an offline installation of neo4j-enterprise-3.5.12-1.noarch.rpm and cypher-shell-1.1.12-1.noarch.rpm on RHEL 7. I changed the neo4j.conf to :
```auto
# *****************************************************************
# Network connector configuration
# *****************************************************************
# With default configuration Neo4j only accepts local connections.
# To accept non-local connections, uncomment this line:
dbms.connectors.default_listen_address=0.0.0.0
# You can also choose a specific network interface, and configure a non-default
# port for each connector, by setting their individual listen_address.
# The address at which this server can be reached by its clients. This may be the server's IP address or DNS name, or
# it may be the address of a reverse proxy which sits in front of the server. This setting may be overridden for
# individual connectors below.
dbms.connectors.default_advertised_address=0.0.0.0
# You can also choose a specific advertised hostname or IP address, and
# configure an advertised port for each connector, by setting their
# individual advertised_address.
# Bolt connector
dbms.connector.bolt.enabled=true
dbms.connector.bolt.tls_level=OPTIONAL
dbms.connector.bolt.listen_address=0.0.0.0:7687
# HTTP Connector. There can be zero or one HTTP connectors.
dbms.connector.http.enabled=true
dbms.connector.http.listen_address=0.0.0.0:7474
# HTTPS Connector. There can be zero or one HTTPS connectors.
dbms.connector.https.enabled=true
dbms.connector.https.listen_address=0.0.0.0:7473
# Number of Neo4j worker threads.
#dbms.threads.worker_count=
# *****************************************************************
# SSL system configuration
# *****************************************************************
```
The neo4j service starts normally:
```auto
● neo4j.service - Neo4j Graph Database
Loaded: loaded (/usr/lib/systemd/system/neo4j.service; disabled; vendor preset: disabled)
Active: active (running) since Thu 2019-11-21 13:33:41 CET; 2s ago
Main PID: 78866 (java)
CGroup: /system.slice/neo4j.service
└─78866 /usr/bin/java -cp /var/lib/neo4j/plugins:/etc/neo4j:/usr/share/neo4j/lib/*:/var/lib/neo4j/plugins/* -server -XX:+UseG1GC -XX:-OmitStackTraceInFastThrow -XX:+AlwaysPreTouch -XX:+UnlockExperimentalVMOptions -XX:+Trust...
Nov 21 13:33:42 clrvxxx neo4j[78866]: logs: /var/log/neo4j
Nov 21 13:33:42 clrvxxx neo4j[78866]: plugins: /var/lib/neo4j/plugins
Nov 21 13:33:42 clrvxxx neo4j[78866]: import: /var/lib/neo4j/import
Nov 21 13:33:42 clrvxxx neo4j[78866]: data: /var/lib/neo4j/data
Nov 21 13:33:42 clrvxxx neo4j[78866]: certificates: /var/lib/neo4j/certificates
Nov 21 13:33:42 clrvxxx neo4j[78866]: run: /var/run/neo4j
Nov 21 13:33:42 clrvxxx neo4j[78866]: Starting Neo4j.
Nov 21 13:33:42 clrvxxx neo4j[78866]: 2019-11-21 12:33:42.938+0000 INFO ======== Neo4j 3.5.12 ========
Nov 21 13:33:42 clrvxxx neo4j[78866]: 2019-11-21 12:33:42.945+0000 INFO Starting...
Nov 21 13:33:43 clrvxxx neo4j[78866]: 2019-11-21 12:33:43.802+0000 INFO Initiating metrics...
```
However it doesn't accept neither local nor remote connections (tried via cypher shell and telnet on 7474). Firewall is stopped and disabled. There isn't any errors in the debug.log either:
```auto
2019-11-21 12:40:38.566+0000 INFO [o.n.i.d.DiagnosticsManager] --- STARTED diagnostics for NEO_STORE_RECORDS END ---
2019-11-21 12:40:38.567+0000 INFO [o.n.i.d.DiagnosticsManager] --- STARTED diagnostics for TRANSACTION_RANGE START ---
2019-11-21 12:40:38.567+0000 INFO [o.n.i.d.DiagnosticsManager] Transaction log:
2019-11-21 12:40:38.567+0000 INFO [o.n.i.d.DiagnosticsManager] Oldest transaction 2 found in log with version 0
2019-11-21 12:40:38.567+0000 INFO [o.n.i.d.DiagnosticsManager] --- STARTED diagnostics for TRANSACTION_RANGE END ---
2019-11-21 12:40:38.574+0000 INFO [o.n.i.d.DiagnosticsManager] --- STARTED diagnostics for KernelDiagnostics:StoreFiles START ---
2019-11-21 12:40:38.574+0000 INFO [o.n.i.d.DiagnosticsManager] Disk space on partition (Total / Free / Free %): 6431965184 / 5002346496 / 77
2019-11-21 12:40:38.574+0000 INFO [o.n.i.d.DiagnosticsManager] Storage files: (filename : modification date - size)
2019-11-21 12:40:38.576+0000 INFO [o.n.i.d.DiagnosticsManager] index:
2019-11-21 12:40:38.577+0000 INFO [o.n.i.d.DiagnosticsManager] - Total: 2019-07-18T13:27:41+0200 - 0.00 B
2019-11-21 12:40:38.577+0000 INFO [o.n.i.d.DiagnosticsManager] neostore: 2019-11-21T11:27:55+0100 - 8.00 kB
2019-11-21 12:40:38.577+0000 INFO [o.n.i.d.DiagnosticsManager] neostore.counts.db.a: 2019-11-21T13:38:55+0100 - 928.00 B
2019-11-21 12:40:38.577+0000 INFO [o.n.i.d.DiagnosticsManager] neostore.counts.db.b: 2019-11-21T13:38:51+0100 - 928.00 B
2019-11-21 12:40:38.577+0000 INFO [o.n.i.d.DiagnosticsManager] neostore.id: 2019-11-21T13:40:37+0100 - 9.00 B
2019-11-21 12:40:38.578+0000 INFO [o.n.i.d.DiagnosticsManager] neostore.labelscanstore.db: 2019-11-21T13:40:38+0100 - 48.00 kB
2019-11-21 12:40:38.578+0000 INFO [o.n.i.d.DiagnosticsManager] neostore.labeltokenstore.db: 2019-09-04T15:38:30+0200 - 8.00 kB
2019-11-21 12:40:38.578+0000 INFO [o.n.i.d.DiagnosticsManager] neostore.labeltokenstore.db.id: 2019-11-21T13:40:37+0100 - 9.00 B
2019-11-21 12:40:38.578+0000 INFO [o.n.i.d.DiagnosticsManager] neostore.labeltokenstore.db.names: 2019-09-04T15:38:30+0200 - 8.00 kB
2019-11-21 12:40:38.578+0000 INFO [o.n.i.d.DiagnosticsManager] neostore.labeltokenstore.db.names.id: 2019-11-21T13:40:37+0100 - 9.00 B
2019-11-21 12:40:38.578+0000 INFO [o.n.i.d.DiagnosticsManager] neostore.nodestore.db: 2019-09-08T11:49:54+0200 - 8.00 kB
2019-11-21 12:40:38.578+0000 INFO [o.n.i.d.DiagnosticsManager] neostore.nodestore.db.id: 2019-11-21T13:40:37+0100 - 1.22 kB
2019-11-21 12:40:38.578+0000 INFO [o.n.i.d.DiagnosticsManager] neostore.nodestore.db.labels: 2019-07-18T13:27:40+0200 - 8.00 kB
2019-11-21 12:40:38.578+0000 INFO [o.n.i.d.DiagnosticsManager] neostore.nodestore.db.labels.id: 2019-11-21T13:40:37+0100 - 9.00 B
2019-11-21 12:40:38.579+0000 INFO [o.n.i.d.DiagnosticsManager] neostore.propertystore.db: 2019-09-08T11:49:54+0200 - 7.97 kB
2019-11-21 12:40:38.579+0000 INFO [o.n.i.d.DiagnosticsManager] neostore.propertystore.db.arrays: 2019-09-08T11:49:54+0200 - 8.00 kB
2019-11-21 12:40:38.579+0000 INFO [o.n.i.d.DiagnosticsManager] neostore.propertystore.db.arrays.id: 2019-11-21T13:40:37+0100 - 9.00 B
2019-11-21 12:40:38.579+0000 INFO [o.n.i.d.DiagnosticsManager] neostore.propertystore.db.id: 2019-11-21T13:40:37+0100 - 9.00 B
2019-11-21 12:40:38.579+0000 INFO [o.n.i.d.DiagnosticsManager] neostore.propertystore.db.index: 2019-09-07T15:48:53+0200 - 8.00 kB
2019-11-21 12:40:38.579+0000 INFO [o.n.i.d.DiagnosticsManager] neostore.propertystore.db.index.id: 2019-11-21T13:40:37+0100 - 9.00 B
2019-11-21 12:40:38.579+0000 INFO [o.n.i.d.DiagnosticsManager] neostore.propertystore.db.index.keys: 2019-09-07T15:48:53+0200 - 8.00 kB
2019-11-21 12:40:38.580+0000 INFO [o.n.i.d.DiagnosticsManager] neostore.propertystore.db.index.keys.id: 2019-11-21T13:40:37+0100 - 9.00 B
2019-11-21 12:40:38.580+0000 INFO [o.n.i.d.DiagnosticsManager] neostore.propertystore.db.strings: 2019-09-08T11:49:54+0200 - 8.00 kB
2019-11-21 12:40:38.580+0000 INFO [o.n.i.d.DiagnosticsManager] neostore.propertystore.db.strings.id: 2019-11-21T13:40:37+0100 - 9.00 B
2019-11-21 12:40:38.580+0000 INFO [o.n.i.d.DiagnosticsManager] neostore.relationshipgroupstore.db: 2019-07-18T13:27:40+0200 - 8.00 kB
2019-11-21 12:40:38.580+0000 INFO [o.n.i.d.DiagnosticsManager] neostore.relationshipgroupstore.db.id: 2019-11-21T13:40:37+0100 - 9.00 B
2019-11-21 12:40:38.580+0000 INFO [o.n.i.d.DiagnosticsManager] neostore.relationshipstore.db: 2019-09-08T11:49:54+0200 - 15.94 kB
2019-11-21 12:40:38.580+0000 INFO [o.n.i.d.DiagnosticsManager] neostore.relationshipstore.db.id: 2019-11-21T13:40:37+0100 - 1.34 kB
2019-11-21 12:40:38.580+0000 INFO [o.n.i.d.DiagnosticsManager] neostore.relationshiptypestore.db: 2019-08-07T14:30:01+0200 - 8.00 kB
2019-11-21 12:40:38.581+0000 INFO [o.n.i.d.DiagnosticsManager] neostore.relationshiptypestore.db.id: 2019-11-21T13:40:37+0100 - 9.00 B
2019-11-21 12:40:38.581+0000 INFO [o.n.i.d.DiagnosticsManager] neostore.relationshiptypestore.db.names: 2019-08-07T14:30:01+0200 - 8.00 kB
2019-11-21 12:40:38.581+0000 INFO [o.n.i.d.DiagnosticsManager] neostore.relationshiptypestore.db.names.id: 2019-11-21T13:40:37+0100 - 9.00 B
2019-11-21 12:40:38.581+0000 INFO [o.n.i.d.DiagnosticsManager] neostore.schemastore.db: 2019-09-07T11:27:13+0200 - 8.00 kB
2019-11-21 12:40:38.581+0000 INFO [o.n.i.d.DiagnosticsManager] neostore.schemastore.db.id: 2019-11-21T13:40:37+0100 - 9.00 B
2019-11-21 12:40:38.581+0000 INFO [o.n.i.d.DiagnosticsManager] neostore.transaction.db.0: 2019-11-21T13:38:55+0100 - 195.91 kB
2019-11-21 12:40:38.581+0000 INFO [o.n.i.d.DiagnosticsManager] profiles:
2019-11-21 12:40:38.584+0000 INFO [o.n.i.d.DiagnosticsManager] neostore.2250.cacheprof: 2019-11-21T13:38:51+0100 - 21.00 B
2019-11-21 12:40:38.584+0000 INFO [o.n.i.d.DiagnosticsManager] neostore.counts.db.a.1127.cacheprof: 2019-11-21T13:38:51+0100 - 21.00 B
2019-11-21 12:40:38.584+0000 INFO [o.n.i.d.DiagnosticsManager] neostore.counts.db.b.1122.cacheprof: 2019-11-21T13:38:47+0100 - 21.00 B
2019-11-21 12:40:38.585+0000 INFO [o.n.i.d.DiagnosticsManager] neostore.labelscanstore.db.2251.cacheprof: 2019-11-21T13:38:51+0100 - 21.00 B
2019-11-21 12:40:38.585+0000 INFO [o.n.i.d.DiagnosticsManager] neostore.labeltokenstore.db.2249.cacheprof: 2019-11-21T13:38:51+0100 - 21.00 B
2019-11-21 12:40:38.585+0000 INFO [o.n.i.d.DiagnosticsManager] neostore.labeltokenstore.db.names.2249.cacheprof: 2019-11-21T13:38:51+0100 - 21.00 B
2019-11-21 12:40:38.585+0000 INFO [o.n.i.d.DiagnosticsManager] neostore.nodestore.db.2248.cacheprof: 2019-11-21T13:38:51+0100 - 21.00 B
2019-11-21 12:40:38.585+0000 INFO [o.n.i.d.DiagnosticsManager] neostore.nodestore.db.labels.2248.cacheprof: 2019-11-21T13:38:51+0100 - 21.00 B
2019-11-21 12:40:38.585+0000 INFO [o.n.i.d.DiagnosticsManager] neostore.propertystore.db.2248.cacheprof: 2019-11-21T13:38:51+0100 - 21.00 B
2019-11-21 12:40:38.585+0000 INFO [o.n.i.d.DiagnosticsManager] neostore.propertystore.db.arrays.2248.cacheprof: 2019-11-21T13:38:51+0100 - 21.00 B
2019-11-21 12:40:38.585+0000 INFO [o.n.i.d.DiagnosticsManager] neostore.propertystore.db.index.2248.cacheprof: 2019-11-21T13:38:51+0100 - 21.00 B
2019-11-21 12:40:38.586+0000 INFO [o.n.i.d.DiagnosticsManager] neostore.propertystore.db.index.keys.2248.cacheprof: 2019-11-21T13:38:51+0100 - 21.00 B
2019-11-21 12:40:38.586+0000 INFO [o.n.i.d.DiagnosticsManager] neostore.propertystore.db.strings.2248.cacheprof: 2019-11-21T13:38:51+0100 - 21.00 B
2019-11-21 12:40:38.586+0000 INFO [o.n.i.d.DiagnosticsManager] neostore.relationshipgroupstore.db.2249.cacheprof: 2019-11-21T13:38:51+0100 - 21.00 B
2019-11-21 12:40:38.586+0000 INFO [o.n.i.d.DiagnosticsManager] neostore.relationshipstore.db.2249.cacheprof: 2019-11-21T13:38:51+0100 - 21.00 B
2019-11-21 12:40:38.587+0000 INFO [o.n.i.d.DiagnosticsManager] neostore.relationshiptypestore.db.2249.cacheprof: 2019-11-21T13:38:51+0100 - 21.00 B
2019-11-21 12:40:38.587+0000 INFO [o.n.i.d.DiagnosticsManager] neostore.relationshiptypestore.db.names.2249.cacheprof: 2019-11-21T13:38:51+0100 - 21.00 B
2019-11-21 12:40:38.587+0000 INFO [o.n.i.d.DiagnosticsManager] neostore.schemastore.db.2249.cacheprof: 2019-11-21T13:38:51+0100 - 21.00 B
2019-11-21 12:40:38.587+0000 INFO [o.n.i.d.DiagnosticsManager] - Total: 2019-11-21T13:38:51+0100 - 378.00 B
2019-11-21 12:40:38.587+0000 INFO [o.n.i.d.DiagnosticsManager] schema:
2019-11-21 12:40:38.587+0000 INFO [o.n.i.d.DiagnosticsManager] index:
2019-11-21 12:40:38.587+0000 INFO [o.n.i.d.DiagnosticsManager] lucene:
2019-11-21 12:40:38.587+0000 INFO [o.n.i.d.DiagnosticsManager] 1:
2019-11-21 12:40:38.587+0000 INFO [o.n.i.d.DiagnosticsManager] 1:
2019-11-21 12:40:38.588+0000 INFO [o.n.i.d.DiagnosticsManager] segments_1t6: 2019-11-21T13:38:55+0100 - 87.00 B
2019-11-21 12:40:38.588+0000 INFO [o.n.i.d.DiagnosticsManager] write.lock: 2019-09-07T11:27:05+0200 - 0.00 B
2019-11-21 12:40:38.588+0000 INFO [o.n.i.d.DiagnosticsManager] - Total: 2019-11-21T13:38:55+0100 - 87.00 B
2019-11-21 12:40:38.588+0000 INFO [o.n.i.d.DiagnosticsManager] failure-message: 2019-09-07T11:27:05+0200 - 16.00 kB
2019-11-21 12:40:38.588+0000 INFO [o.n.i.d.DiagnosticsManager] - Total: 2019-09-07T11:27:05+0200 - 16.08 kB
2019-11-21 12:40:38.588+0000 INFO [o.n.i.d.DiagnosticsManager] - Total: 2019-09-07T11:27:05+0200 - 16.08 kB
2019-11-21 12:40:38.588+0000 INFO [o.n.i.d.DiagnosticsManager] - Total: 2019-09-07T11:27:05+0200 - 16.08 kB
2019-11-21 12:40:38.588+0000 INFO [o.n.i.d.DiagnosticsManager] label:
2019-11-21 12:40:38.588+0000 INFO [o.n.i.d.DiagnosticsManager] - Total: 2019-11-21T11:27:55+0100 - 0.00 B
2019-11-21 12:40:38.589+0000 INFO [o.n.i.d.DiagnosticsManager] - Total: 2019-09-07T11:27:05+0200 - 16.08 kB
2019-11-21 12:40:38.589+0000 INFO [o.n.i.d.DiagnosticsManager] store_lock: 2019-07-18T13:27:40+0200 - 0.00 B
2019-11-21 12:40:38.589+0000 INFO [o.n.i.d.DiagnosticsManager] Storage summary:
2019-11-21 12:40:38.589+0000 INFO [o.n.i.d.DiagnosticsManager] Total size of store: 392.74 kB
2019-11-21 12:40:38.589+0000 INFO [o.n.i.d.DiagnosticsManager] Total size of mapped files: 175.90 kB
2019-11-21 12:40:38.589+0000 INFO [o.n.i.d.DiagnosticsManager] --- STARTED diagnostics for KernelDiagnostics:StoreFiles END ---
2019-11-21 12:40:38.589+0000 INFO [o.n.k.a.DatabaseAvailabilityGuard] Fulfilling of requirement 'Database available' makes database graph.db available.
2019-11-21 12:40:38.590+0000 INFO [o.n.k.a.DatabaseAvailabilityGuard] Database graph.db is ready.
2019-11-21 12:40:38.595+0000 INFO [o.n.k.i.DatabaseHealth] Database health set to OK
2019-11-21 12:40:38.597+0000 INFO [o.n.k.i.p.PageCacheWarmer] Page cache warmup started.
2019-11-21 12:40:38.686+0000 INFO [o.n.k.i.p.PageCacheWarmer] Page cache warmup completed. 15 pages loaded. Duration: 88ms.
```
---
### Author:  [@mark.needham](https://community.neo4j.com/u/mark.needham)
#### Post date: [November 21, 2019, 2:36pm UTC](https://community.neo4j.com/t/neo4j-3-5-12-enterprise-starting-but-not-accepting-any-connections/12090/2 "2019-11-21T14:36:20Z")
It doesn't look like the database has actually started yet. Normally you would see a line in the log file telling you that it's available on localhost:7474.
Is it just hanging on that last line you pasted, or is there more output after that?
---
### Author:  [@vvvasilev](https://community.neo4j.com/u/vvvasilev)
#### Post date: [November 21, 2019, 2:54pm UTC](https://community.neo4j.com/t/neo4j-3-5-12-enterprise-starting-but-not-accepting-any-connections/12090/3 "2019-11-21T14:54:02Z")
It is just hanging on that. When I do a systemctl restart neo4j , same thing
---
### Author:  [@dana\_canzano](https://community.neo4j.com/u/dana_canzano)
#### Post date: [November 21, 2019, 3:42pm UTC](https://community.neo4j.com/t/neo4j-3-5-12-enterprise-starting-but-not-accepting-any-connections/12090/4 "2019-11-21T15:42:27Z")
out of curiosity do you have APOC installed? i.e. any jar files in /var/lib/neo4j/plugins, if so what version of APOC?
---
### Author:  [@vvvasilev](https://community.neo4j.com/u/vvvasilev)
#### Post date: [November 22, 2019, 7:39am UTC](https://community.neo4j.com/t/neo4j-3-5-12-enterprise-starting-but-not-accepting-any-connections/12090/5 "2019-11-22T07:39:00Z")
This one was on top of a neo4j 3.1 installation. So I installed a new Linux and there it works fine