# Latest neo4j desktop (Ubuntu 16.04) - fails to go online

**URL:** <https://community.neo4j.com/t/latest-neo4j-desktop-ubuntu-16-04-fails-to-go-online/6262>\
**Category:** Neo4j Graph Platform\
**Tags:** ubuntu, neo4j-desktop\
**Created:** [April 2, 2019, 12:28pm UTC](https://community.neo4j.com/t/latest-neo4j-desktop-ubuntu-16-04-fails-to-go-online/6262 "2019-04-02T12:28:09Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![atul.khot](https://sea1.discourse-cdn.com/flex021/user_avatar/community.neo4j.com/atul.khot/32/4092_2.png) [@atul.khot](https://community.neo4j.com/u/atul.khot)\
**Post date:** [April 2, 2019, 12:28pm UTC](https://community.neo4j.com/t/latest-neo4j-desktop-ubuntu-16-04-fails-to-go-online/6262/1 "2019-04-02T12:28:09Z")

</div>

Hi all,  
I downloaded the neo4j desktop - last night on to my ubuntu (16.04)... I am running a local neo4j server. I am able to connect via browser ([http://localhost:7474](http://localhost:7474/)) - all good.  
However when I run the desktop - I get an error "No Internet Connection" - my internet connection is all fine though.

 ![no_internet_conn](https://us1.discourse-cdn.com/flex021/uploads/neo4jcommunity/original/2X/6/6ff83358ad733a8b463d3696f4efac93ffef78a3.png)

I wanted to install the APOC plugin - and explore the algorithms (studying the Graph Algorithms book) - I can install the plugins manually - however, just wanted to report the error (so it would help troubleshoot the issue)...

I see the following on console:

```auto
[14:33:40.0557] [info] Application is offline.
[14:33:40.0560] [info] Action[APPLICATION_OFFLINE] { type: 'APPLICATION_OFFLINE' }
[14:33:40.0587] [info] Checking online status...
[14:33:59.0103] [error] Error: Max tries exceeded
    at run (/tmp/.mount_neo4j-DqP7kg/resources/app.asar/dist/main.prod.js:1:33942)
    at run (/tmp/.mount_neo4j-DqP7kg/resources/app.asar/dist/main.prod.js:1:34016)

```

---

<div class="post-metadata">

**Author:** ![atul.khot](https://sea1.discourse-cdn.com/flex021/user_avatar/community.neo4j.com/atul.khot/32/4092_2.png) [@atul.khot](https://community.neo4j.com/u/atul.khot)\
**Post date:** [April 2, 2019, 12:29pm UTC](https://community.neo4j.com/t/latest-neo4j-desktop-ubuntu-16-04-fails-to-go-online/6262/2 "2019-04-02T12:29:54Z")

</div>

Falling back to

neo4j-desktop-offline-1.1.15-x86\_64.AppImage

Everything works fine... I was able to login using my social media id, for example...

Hope this helps someone...

--- thanks atul