# Graph App 'Neo4j Browser' is damaged and can't be opened. Please re-install the app **URL:** \ **Category:** Installation\ **Tags:** browser\ **Created:** [February 27, 2019, 12:06pm UTC](https://community.neo4j.com/t/graph-app-neo4j-browser-is-damaged-and-cant-be-opened-please-re-install-the-app/5352 "2019-02-27T12:06:15Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![sirajmunir93](https://sea1.discourse-cdn.com/flex021/user_avatar/community.neo4j.com/sirajmunir93/32/2295_2.png) [@sirajmunir93](https://community.neo4j.com/u/sirajmunir93)\ **Post date:** [February 27, 2019, 12:06pm UTC](https://community.neo4j.com/t/graph-app-neo4j-browser-is-damaged-and-cant-be-opened-please-re-install-the-app/5352/1 "2019-02-27T12:06:15Z")
Hi, Everyone I have come around with an issue regarding error which I got when today I got update of Neo4j Desktop. After Update my Neo4j browser is not working. It say the following error "Graph App 'Neo4j Browser' is damaged and can't be opened. Please re-install the app." I also re-installed Neo4j desktop still getting same error. Can anyone help me out to resolve this issue. I tried some googling but the suggestions didn't fit for my cast. Gracias and Regards: Siraj Munir (Neo4j Lover) ---
**Author:** ![sirajmunir93](https://sea1.discourse-cdn.com/flex021/user_avatar/community.neo4j.com/sirajmunir93/32/2295_2.png) [@sirajmunir93](https://community.neo4j.com/u/sirajmunir93)\ **Post date:** [February 27, 2019, 12:10pm UTC](https://community.neo4j.com/t/graph-app-neo4j-browser-is-damaged-and-cant-be-opened-please-re-install-the-app/5352/2 "2019-02-27T12:10:17Z")
I think there is something wrong with the latest update 🙄 ---
**Author:** ![stefan.armbruster](https://sea1.discourse-cdn.com/flex021/user_avatar/community.neo4j.com/stefan.armbruster/32/74_2.png) [@stefan.armbruster](https://community.neo4j.com/u/stefan.armbruster)\ **Post date:** [February 27, 2019, 7:49pm UTC](https://community.neo4j.com/t/graph-app-neo4j-browser-is-damaged-and-cant-be-opened-please-re-install-the-app/5352/3 "2019-02-27T19:49:58Z")
It's definitely a bug. Stay tuned for a another update fixing this. ---
**Author:** ![sirajmunir93](https://sea1.discourse-cdn.com/flex021/user_avatar/community.neo4j.com/sirajmunir93/32/2295_2.png) [@sirajmunir93](https://community.neo4j.com/u/sirajmunir93)\ **Post date:** [February 28, 2019, 5:20am UTC](https://community.neo4j.com/t/graph-app-neo4j-browser-is-damaged-and-cant-be-opened-please-re-install-the-app/5352/4 "2019-02-28T05:20:39Z")
Ok Man 🙂 ---
**Author:** ![sirajmunir93](https://sea1.discourse-cdn.com/flex021/user_avatar/community.neo4j.com/sirajmunir93/32/2295_2.png) [@sirajmunir93](https://community.neo4j.com/u/sirajmunir93)\ **Post date:** [March 2, 2019, 7:32am UTC](https://community.neo4j.com/t/graph-app-neo4j-browser-is-damaged-and-cant-be-opened-please-re-install-the-app/5352/5 "2019-03-02T07:32:38Z")
How long it would to the next update ? ---
**Author:** ![stefan.armbruster](https://sea1.discourse-cdn.com/flex021/user_avatar/community.neo4j.com/stefan.armbruster/32/74_2.png) [@stefan.armbruster](https://community.neo4j.com/u/stefan.armbruster)\ **Post date:** [March 4, 2019, 10:57am UTC](https://community.neo4j.com/t/graph-app-neo4j-browser-is-damaged-and-cant-be-opened-please-re-install-the-app/5352/6 "2019-03-04T10:57:05Z")
Desktop 1.1.17 is released, try a upgrade. ---
**Author:** ![sirajmunir93](https://sea1.discourse-cdn.com/flex021/user_avatar/community.neo4j.com/sirajmunir93/32/2295_2.png) [@sirajmunir93](https://community.neo4j.com/u/sirajmunir93)\ **Post date:** [March 4, 2019, 11:11am UTC](https://community.neo4j.com/t/graph-app-neo4j-browser-is-damaged-and-cant-be-opened-please-re-install-the-app/5352/7 "2019-03-04T11:11:39Z")
Got it. Let me test it 🙂 ---
**Author:** ![sirajmunir93](https://sea1.discourse-cdn.com/flex021/user_avatar/community.neo4j.com/sirajmunir93/32/2295_2.png) [@sirajmunir93](https://community.neo4j.com/u/sirajmunir93)\ **Post date:** [March 4, 2019, 11:24am UTC](https://community.neo4j.com/t/graph-app-neo4j-browser-is-damaged-and-cant-be-opened-please-re-install-the-app/5352/8 "2019-03-04T11:24:03Z")
Love you man. Working great 😊 ---
**Author:** ![stefan.armbruster](https://sea1.discourse-cdn.com/flex021/user_avatar/community.neo4j.com/stefan.armbruster/32/74_2.png) [@stefan.armbruster](https://community.neo4j.com/u/stefan.armbruster)\ **Post date:** [March 5, 2019, 10:51am UTC](https://community.neo4j.com/t/graph-app-neo4j-browser-is-damaged-and-cant-be-opened-please-re-install-the-app/5352/9 "2019-03-05T10:51:49Z")
It's not me, it's our wonderful "desktop team". 🙂 ---
**Author:** ![sirajmunir93](https://sea1.discourse-cdn.com/flex021/user_avatar/community.neo4j.com/sirajmunir93/32/2295_2.png) [@sirajmunir93](https://community.neo4j.com/u/sirajmunir93)\ **Post date:** [March 5, 2019, 11:05am UTC](https://community.neo4j.com/t/graph-app-neo4j-browser-is-damaged-and-cant-be-opened-please-re-install-the-app/5352/10 "2019-03-05T11:05:12Z")
Sure thing "Team" is what all we need for "to the rescue" tasks 😉 ---
**Author:** ![gibbonschas](https://sea1.discourse-cdn.com/flex021/user_avatar/community.neo4j.com/gibbonschas/32/3706_2.png) [@gibbonschas](https://community.neo4j.com/u/gibbonschas)\ **Post date:** [March 15, 2019, 12:20pm UTC](https://community.neo4j.com/t/graph-app-neo4j-browser-is-damaged-and-cant-be-opened-please-re-install-the-app/5352/11 "2019-03-15T12:20:56Z")
The "Graph App 'Neo4j Browser' is damaged and can't be opened. Please re-install the app. " error is still occurring on Version 1.1.17 (1.1.17.839) ---
**Author:** ![curtis](https://sea1.discourse-cdn.com/flex021/user_avatar/community.neo4j.com/curtis/32/3710_2.png) [@curtis](https://community.neo4j.com/u/curtis)\ **Post date:** [March 15, 2019, 2:45pm UTC](https://community.neo4j.com/t/graph-app-neo4j-browser-is-damaged-and-cant-be-opened-please-re-install-the-app/5352/12 "2019-03-15T14:45:31Z")
I am also getting this error with the Version 1.1.17 (1.1.17.839). I have tried to reinstall, closed all browsers, restarted machine etc. ---
**Author:** ![shammer64](https://sea1.discourse-cdn.com/flex021/user_avatar/community.neo4j.com/shammer64/32/3714_2.png) [@shammer64](https://community.neo4j.com/u/shammer64)\ **Post date:** [March 15, 2019, 5:40pm UTC](https://community.neo4j.com/t/graph-app-neo4j-browser-is-damaged-and-cant-be-opened-please-re-install-the-app/5352/13 "2019-03-15T17:40:50Z")
I too have run into this issue. I downloaded and created my first graph yesterday...used the browser for a few hours. Today, after restarting neo4j, I receive the error about the damaged browser. I see no way to resolve the issue, so I am now dead in the water. Sad. I'm running on Mac OS Mohave 10.14.3. Here's a screenshot...notice the spinner below the Browser in the list of Apps. ![36%20PM](https://us1.discourse-cdn.com/flex021/uploads/neo4jcommunity/original/2X/6/6d577a9c663db170504b16aff206ffed525c94e5.png) ---
**Author:** ![thomas.schrader](https://sea1.discourse-cdn.com/flex021/user_avatar/community.neo4j.com/thomas.schrader/32/3724_2.png) [@thomas.schrader](https://community.neo4j.com/u/thomas.schrader)\ **Post date:** [March 16, 2019, 5:18pm UTC](https://community.neo4j.com/t/graph-app-neo4j-browser-is-damaged-and-cant-be-opened-please-re-install-the-app/5352/14 "2019-03-16T17:18:55Z")
Hi, Unfortunately, it is not solved: I installed today the neo4j desktop system completely after this error message ("Graph App 'Neo4j Browser' is damaged and can't be opened. Please re-install the app." ). I removed all directories with neo4j. Then, it startet properly. Nevertheless, I stopped my server and restarted it now and get the message again. What the real solution of this problem? ---
**Author:** ![123ofkme](https://sea1.discourse-cdn.com/flex021/user_avatar/community.neo4j.com/123ofkme/32/3257_2.png) [@123ofkme](https://community.neo4j.com/u/123ofkme)\ **Post date:** [March 17, 2019, 12:15am UTC](https://community.neo4j.com/t/graph-app-neo4j-browser-is-damaged-and-cant-be-opened-please-re-install-the-app/5352/15 "2019-03-17T00:15:15Z")
Nope. Nada. Nyet. 1.1.17 (1.1.17.839) is not the solution. Graph App 'Neo4j Browser' is damaged and can't be opened. Please re-install the app. ---
**Author:** ![123ofkme](https://sea1.discourse-cdn.com/flex021/user_avatar/community.neo4j.com/123ofkme/32/3257_2.png) [@123ofkme](https://community.neo4j.com/u/123ofkme)\ **Post date:** [March 17, 2019, 12:19am UTC](https://community.neo4j.com/t/graph-app-neo4j-browser-is-damaged-and-cant-be-opened-please-re-install-the-app/5352/16 "2019-03-17T00:19:02Z")
This should be unmarked as "solved." It is not. ---
**Author:** ![shammer64](https://sea1.discourse-cdn.com/flex021/user_avatar/community.neo4j.com/shammer64/32/3714_2.png) [@shammer64](https://community.neo4j.com/u/shammer64)\ **Post date:** [March 17, 2019, 12:42am UTC](https://community.neo4j.com/t/graph-app-neo4j-browser-is-damaged-and-cant-be-opened-please-re-install-the-app/5352/17 "2019-03-17T00:42:07Z")
I’ve only had the latest version installed. Tried reinstalling. Same error when starting the browser. Software is unusable in this state. ---
**Author:** ![alperen](https://sea1.discourse-cdn.com/flex021/user_avatar/community.neo4j.com/alperen/32/2721_2.png) [@alperen](https://community.neo4j.com/u/alperen)\ **Post date:** [March 17, 2019, 10:29am UTC](https://community.neo4j.com/t/graph-app-neo4j-browser-is-damaged-and-cant-be-opened-please-re-install-the-app/5352/18 "2019-03-17T10:29:04Z")
I installed Neo4j Desktop in Windows 10 yesterday. Because of this error, I uninstalled and reinstalled it, then the error occurred again after awhile. I am using the version 1.1.17 in Ubuntu 18.04 now, and it seems OK. I've had no problem since yesterday. EDIT: I'm getting the same error in Ubuntu right now. ---
**Author:** ![m-kiuchi](https://sea1.discourse-cdn.com/flex021/user_avatar/community.neo4j.com/m-kiuchi/32/577_2.png) [@m-kiuchi](https://community.neo4j.com/u/m-kiuchi)\ **Post date:** [March 18, 2019, 3:37am UTC](https://community.neo4j.com/t/graph-app-neo4j-browser-is-damaged-and-cant-be-opened-please-re-install-the-app/5352/19 "2019-03-18T03:37:02Z")
Hi, I've met same problem, and find workaround. - Start database from Neo4j Desktop(Windows 10 + N4JD 1.1.17) - Open [http://localhost:7474](http://localhost:7474) on your browser(Chrome, Firefox, etc) instead of Neo4j Browser ---
**Author:** ![oskarhane](https://sea1.discourse-cdn.com/flex021/user_avatar/community.neo4j.com/oskarhane/32/284_2.png) [@oskarhane](https://community.neo4j.com/u/oskarhane)\ **Post date:** [March 18, 2019, 7:49am UTC](https://community.neo4j.com/t/graph-app-neo4j-browser-is-damaged-and-cant-be-opened-please-re-install-the-app/5352/20 "2019-03-18T07:49:04Z")
For you who it's not working for in Desktop v1.1.17: What version of Neo4j Browser do you have installed? If you're on the latest (neo4j-browser v3.2.18), go to the Desktop data folder and try to delete the `Application/graphApps/neo4j-browser` folder and restart Neo4j Desktop and see if that makes a difference. [Next page](https://community.neo4j.com/t/graph-app-neo4j-browser-is-damaged-and-cant-be-opened-please-re-install-the-app/5352.md?page=2)