# Failed to restart neo4j **URL:** \ **Category:** Operations\ **Tags:** browser, operations, neo4j-desktop\ **Created:** [June 10, 2020, 12:51pm UTC](https://community.neo4j.com/t/failed-to-restart-neo4j/19798 "2020-06-10T12:51:25Z")\ **Posts on this page:** 2\ **Page:** 1
**Author:** ![pinartyilmaz](https://sea1.discourse-cdn.com/flex021/user_avatar/community.neo4j.com/pinartyilmaz/32/10418_2.png) [@pinartyilmaz](https://community.neo4j.com/u/pinartyilmaz)\ **Post date:** [June 10, 2020, 12:51pm UTC](https://community.neo4j.com/t/failed-to-restart-neo4j/19798/1 "2020-06-10T12:51:26Z")
Hello, I am getting the following error whenever I want to restart a neo4j database. ![image](https://us1.discourse-cdn.com/flex021/uploads/neo4jcommunity/original/2X/f/f28b515dfddde4e107a4e0e3b68cbf85381ecbdc.png) And the log file looks as follows: 2020-06-10 12:39:27.159+0000 ERROR Failed to start Neo4j: Starting Neo4j failed: Component 'org.neo4j.server.database.LifecycleManagingDatabase@20a14b55' was successfully initialized, but failed to start. Please see the attached cause exception "Store and its lock file has been locked by another process: D:\neo4jDatabases\database-2de513a5-da71-4c90-919c-a2baf7261a1f\installation-3.5.14\data\databases\store\_lock. Please ensure no other process is using this database, and that the directory is writable (required even for read-only access)". Starting Neo4j failed: Component 'org.neo4j.server.database.LifecycleManagingDatabase@20a14b55' was successfully initialized, but failed to start. Please see the attached cause exception "Store and its lock file has been locked by another process: D:\neo4jDatabases\database-2de513a5-da71-4c90-919c-a2baf7261a1f\installation-3.5.14\data\databases\store\_lock. Please ensure no other process is using this database, and that the directory is writable (required even for read-only access)". org.neo4j.server.ServerStartupException: Starting Neo4j failed: Component 'org.neo4j.server.database.LifecycleManagingDatabase@20a14b55' was successfully initialized, but failed to start. Please see the attached cause exception "Store and its lock file has been locked by another process: D:\neo4jDatabases\database-2de513a5-da71-4c90-919c-a2baf7261a1f\installation-3.5.14\data\databases\store\_lock. Please ensure no other process is using this database, and that the directory is writable (required even for read-only access)". at org.neo4j.server.exception.ServerStartupErrors.translateToServerStartupError(ServerStartupErrors.java:45) at org.neo4j.server.AbstractNeoServer.start(AbstractNeoServer.java:187) at org.neo4j.server.ServerBootstrapper.start(ServerBootstrapper.java:124) at org.neo4j.server.ServerBootstrapper.start(ServerBootstrapper.java:91) at com.neo4j.server.enterprise.CommercialEntryPoint.main(CommercialEntryPoint.java:22) Caused by: org.neo4j.kernel.lifecycle.LifecycleException: Component 'org.neo4j.server.database.LifecycleManagingDatabase@20a14b55' was successfully initialized, but failed to start. Please see the attached cause exception "Store and its lock file has been locked by another process: D:\neo4jDatabases\database-2de513a5-da71-4c90-919c-a2baf7261a1f\installation-3.5.14\data\databases\store\_lock. Please ensure no other process is using this database, and that the directory is writable (required even for read-only access)". at org.neo4j.kernel.lifecycle.LifeSupport$LifecycleInstance.start(LifeSupport.java:473) at org.neo4j.kernel.lifecycle.LifeSupport.start(LifeSupport.java:111) at org.neo4j.server.AbstractNeoServer.start(AbstractNeoServer.java:180) ... 3 more Caused by: java.lang.RuntimeException: Error starting org.neo4j.graphdb.facade.GraphDatabaseFacadeFactory, D:\neo4jDatabases\database-2de513a5-da71-4c90-919c-a2baf7261a1f\installation-3.5.14\data\databases at org.neo4j.graphdb.facade.GraphDatabaseFacadeFactory.initFacade(GraphDatabaseFacadeFactory.java:232) at com.neo4j.commercial.edition.CommercialGraphDatabase.(CommercialGraphDatabase.java:20) at com.neo4j.server.database.CommercialGraphFactory.newGraphDatabase(CommercialGraphFactory.java:40) at org.neo4j.server.database.LifecycleManagingDatabase.start(LifecycleManagingDatabase.java:90) at org.neo4j.kernel.lifecycle.LifeSupport$LifecycleInstance.start(LifeSupport.java:452) ... 5 more Caused by: org.neo4j.kernel.lifecycle.LifecycleException: Component 'org.neo4j.kernel.internal.locker.StoreLockerLifecycleAdapter@66b7550d' was successfully initialized, but failed to start. Please see the attached cause exception "Store and its lock file has been locked by another process: D:\neo4jDatabases\database-2de513a5-da71-4c90-919c-a2baf7261a1f\installation-3.5.14\data\databases\store\_lock. Please ensure no other process is using this database, and that the directory is writable (required even for read-only access)". at org.neo4j.kernel.lifecycle.LifeSupport$LifecycleInstance.start(LifeSupport.java:473) at org.neo4j.kernel.lifecycle.LifeSupport.start(LifeSupport.java:111) at org.neo4j.graphdb.facade.GraphDatabaseFacadeFactory.initFacade(GraphDatabaseFacadeFactory.java:227) ... 9 more Caused by: org.neo4j.kernel.StoreLockException: Store and its lock file has been locked by another process: D:\neo4jDatabases\database-2de513a5-da71-4c90-919c-a2baf7261a1f\installation-3.5.14\data\databases\store\_lock. Please ensure no other process is using this database, and that the directory is writable (required even for read-only access) at org.neo4j.kernel.internal.locker.StoreLocker.storeLockException(StoreLocker.java:116) at org.neo4j.kernel.internal.locker.StoreLocker.checkLock(StoreLocker.java:92) at org.neo4j.kernel.internal.locker.GlobalStoreLocker.checkLock(GlobalStoreLocker.java:61) at org.neo4j.kernel.internal.locker.StoreLockerLifecycleAdapter.start(StoreLockerLifecycleAdapter.java:36) at org.neo4j.kernel.lifecycle.LifeSupport$LifecycleInstance.start(LifeSupport.java:452) ... 11 more Could someone help me with this? Thanks! Pinar. ---
**Author:** ![Cobra](https://sea1.discourse-cdn.com/flex021/user_avatar/community.neo4j.com/cobra/32/35243_2.png) [@Cobra](https://community.neo4j.com/u/Cobra)\ **Post date:** [June 12, 2020, 7:23pm UTC](https://community.neo4j.com/t/failed-to-restart-neo4j/19798/2 "2020-06-12T19:23:44Z")
Hello @pinartyilmaz 🙂 I guess you got this error on Neo4j Desktop, did Neo4j Desktop can't start or can't connect to a database? Did you try to reinstall? Regards, Cobra