# "Failed to Link Accounts" Error message

**URL:** <https://community.neo4j.com/t/failed-to-link-accounts-error-message/75821>\
**Category:** Newbie Questions\
**Tags:** support\
**Created:** [November 4, 2025, 12:09am UTC](https://community.neo4j.com/t/failed-to-link-accounts-error-message/75821 "2025-11-04T00:09:07Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![trisha.m](https://sea1.discourse-cdn.com/flex021/user_avatar/community.neo4j.com/trisha.m/32/36140_2.png) [@trisha.m](https://community.neo4j.com/u/trisha.m)\
**Post date:** [November 4, 2025, 12:09am UTC](https://community.neo4j.com/t/failed-to-link-accounts-error-message/75821/1 "2025-11-04T00:09:07Z")

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Hi there, I was recently given access to an Aura instance through my company, but when I logged in for the first time, I created a new account instead of logging in with SSO. Now, when given the option to link the 2 accounts, I log in and receive an error simply saying it “Failed to link”. Is there a way I can deactivate one of the accounts?

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<div class="post-metadata">

**Author:** ![trisha.m](https://sea1.discourse-cdn.com/flex021/user_avatar/community.neo4j.com/trisha.m/32/36140_2.png) [@trisha.m](https://community.neo4j.com/u/trisha.m)\
**Post date:** [November 5, 2025, 6:38pm UTC](https://community.neo4j.com/t/failed-to-link-accounts-error-message/75821/2 "2025-11-05T18:38:42Z")

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![image](https://us1.discourse-cdn.com/flex021/uploads/neo4jcommunity/original/3X/b/a/ba98e35f8af49a23e4ed4fbee219654b9335eedc.png)