# DBMS failed to start: DBMS process terminated, see logs.. Check the logs

**URL:** <https://community.neo4j.com/t/dbms-failed-to-start-dbms-process-terminated-see-logs-check-the-logs/40876>\
**Category:** Neo4j Graph Platform\
**Created:** [July 4, 2021, 7:19pm UTC](https://community.neo4j.com/t/dbms-failed-to-start-dbms-process-terminated-see-logs-check-the-logs/40876 "2021-07-04T19:19:54Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![ssahuupgrad](https://sea1.discourse-cdn.com/flex021/user_avatar/community.neo4j.com/ssahuupgrad/32/17908_2.png) [@ssahuupgrad](https://community.neo4j.com/u/ssahuupgrad)\
**Post date:** [July 4, 2021, 7:19pm UTC](https://community.neo4j.com/t/dbms-failed-to-start-dbms-process-terminated-see-logs-check-the-logs/40876/1 "2021-07-04T19:19:54Z")

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neo4j desktop 1.4.3 stopped working saying that Database connection failed...  
I uninstalled and installed 1.4.5, but still the same issue..  
how to resolve this issue?

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**Author:** ![ssahuupgrad](https://sea1.discourse-cdn.com/flex021/user_avatar/community.neo4j.com/ssahuupgrad/32/17908_2.png) [@ssahuupgrad](https://community.neo4j.com/u/ssahuupgrad)\
**Post date:** [July 4, 2021, 7:41pm UTC](https://community.neo4j.com/t/dbms-failed-to-start-dbms-process-terminated-see-logs-check-the-logs/40876/2 "2021-07-04T19:41:31Z")

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when i am trying to install APOC plugin, I am getting this error... I tried with many previous versions of APOC, but still the error persists

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**Author:** ![michael.hunger](https://sea1.discourse-cdn.com/flex021/user_avatar/community.neo4j.com/michael.hunger/32/27377_2.png) [@michael.hunger](https://community.neo4j.com/u/michael.hunger)\
**Post date:** [July 6, 2021, 9:49pm UTC](https://community.neo4j.com/t/dbms-failed-to-start-dbms-process-terminated-see-logs-check-the-logs/40876/3 "2021-07-06T21:49:40Z")

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Your apoc plugin should match the database version.

If you share the desktop logs (available through the Developer or Help menu) they should have a reason why it failed and/or the database logs (esp. debug.log)

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**Author:** ![michael.hunger](https://sea1.discourse-cdn.com/flex021/user_avatar/community.neo4j.com/michael.hunger/32/27377_2.png) [@michael.hunger](https://community.neo4j.com/u/michael.hunger)\
**Post date:** [July 9, 2021, 9:05am UTC](https://community.neo4j.com/t/dbms-failed-to-start-dbms-process-terminated-see-logs-check-the-logs/40876/4 "2021-07-09T09:05:02Z")

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❗  
if you run into issues with Desktop 1.4.7 on Windows could you try this and report back?

> try asking them to delete the C:\Users[USERNAME]\AppData\Local\Neo4j\Relate\Cache\plugin-sources\default-sources.json file and see if that helps? We think that the reason for desktop not starting for some users might be that the cached plugin sources has become corrupt