# Database failed to start **URL:** \ **Category:** General\ **Created:** [March 10, 2019, 12:21am UTC](https://community.neo4j.com/t/database-failed-to-start/5612 "2019-03-10T00:21:56Z")\ **Posts on this page:** 13\ **Page:** 1
**Author:** ![tiwari.milind](https://sea1.discourse-cdn.com/flex021/user_avatar/community.neo4j.com/tiwari.milind/32/2451_2.png) [@tiwari.milind](https://community.neo4j.com/u/tiwari.milind)\ **Post date:** [March 10, 2019, 12:21am UTC](https://community.neo4j.com/t/database-failed-to-start/5612/1 "2019-03-10T00:21:56Z")
Database failed to start: DB [database-73f44ca9-7fd7-4749-93fd-bdeb4384d002] 'v3.5.2' exited with status 'KILLED'. Check the logs Whenever I shutdown a database restart it, I get an option to fix configuration and then the above message comes. How to solve this issue? ---
**Author:** ![michael.hunger](https://sea1.discourse-cdn.com/flex021/user_avatar/community.neo4j.com/michael.hunger/32/27377_2.png) [@michael.hunger](https://community.neo4j.com/u/michael.hunger)\ **Post date:** [March 11, 2019, 11:34pm UTC](https://community.neo4j.com/t/database-failed-to-start/5612/2 "2019-03-11T23:34:34Z")
How do you start your database. Can you share the logs. ---
**Author:** ![tiwari.milind](https://sea1.discourse-cdn.com/flex021/user_avatar/community.neo4j.com/tiwari.milind/32/2451_2.png) [@tiwari.milind](https://community.neo4j.com/u/tiwari.milind)\ **Post date:** [March 12, 2019, 5:50am UTC](https://community.neo4j.com/t/database-failed-to-start/5612/3 "2019-03-12T05:50:18Z")
2019-03-10 08:22:43.557+0000 INFO ======== Neo4j 3.5.2 ======== 2019-03-10 08:22:43.565+0000 INFO Starting... 2019-03-10 08:22:45.397+0000 INFO Initiating metrics... 2019-03-10 08:22:51.909+0000 INFO Sending metrics to CSV file at C:\Users\13565987.Neo4jDesktop\neo4jDatabases\database-d236e1cc-674c-499f-b298-5caf0b4c13a6\installation-3.5.2\metrics 2019-03-10 08:22:52.793+0000 INFO Bolt enabled on 127.0.0.1:11015. 2019-03-10 08:22:54.846+0000 INFO Started. 2019-03-10 08:22:54.945+0000 WARN Server thread metrics not available (missing neo4j.server.threads.jetty.all) 2019-03-10 08:22:54.950+0000 WARN Server thread metrics not available (missing neo4j.server.threads.jetty.idle) 2019-03-10 08:22:55.086+0000 INFO Mounted REST API at: /db/manage 2019-03-10 08:22:55.117+0000 INFO Mounted unmanaged extension [org.neo4j.graphql] at [/graphql] 2019-03-10 08:22:55.207+0000 INFO Server thread metrics have been registered successfully 2019-03-10 08:22:55.768+0000 WARN The following warnings have been detected with resource and/or provider classes: WARNING: A sub-resource method, public final javax.ws.rs.core.Response org.neo4j.graphql.ManagementResource.get(java.lang.String,java.lang.String), with URI template, "", is treated as a resource method WARNING: A sub-resource method, public final javax.ws.rs.core.Response org.neo4j.graphql.ManagementResource.options(javax.ws.rs.core.HttpHeaders), with URI template, "", is treated as a resource method WARNING: A sub-resource method, public final javax.ws.rs.core.Response org.neo4j.graphql.ManagementResource.executeOperation(java.lang.String), with URI template, "", is treated as a resource method WARNING: A sub-resource method, public final javax.ws.rs.core.Response org.neo4j.graphql.GraphQLResource.get(java.lang.String,java.lang.String), with URI template, "", is treated as a resource method WARNING: A sub-resource method, public final javax.ws.rs.core.Response org.neo4j.graphql.GraphQLResource.options(javax.ws.rs.core.HttpHeaders), with URI template, "", is treated as a resource method WARNING: A sub-resource method, public final javax.ws.rs.core.Response org.neo4j.graphql.GraphQLResource.executeOperation(java.lang.String), with URI template, "", is treated as a resource method 2019-03-10 08:22:56.200+0000 INFO Remote interface available at [http://localhost:11016/](http://localhost:11016/) 2019-03-10 08:23:13.830+0000 WARN The client is unauthorized due to authentication failure. 2019-03-11 04:52:00.198+0000 INFO ======== Neo4j 3.5.2 ======== 2019-03-11 04:52:00.206+0000 INFO Starting... 2019-03-11 04:52:01.908+0000 INFO Initiating metrics... 2019-03-11 04:52:08.130+0000 INFO Sending metrics to CSV file at C:\Users\13565987.Neo4jDesktop\neo4jDatabases\database-d236e1cc-674c-499f-b298-5caf0b4c13a6\installation-3.5.2\metrics 2019-03-11 04:52:08.563+0000 INFO Bolt enabled on 127.0.0.1:11015. 2019-03-11 04:52:10.598+0000 INFO Started. 2019-03-11 04:52:10.814+0000 INFO Mounted REST API at: /db/manage 2019-03-11 04:52:10.834+0000 INFO Mounted unmanaged extension [org.neo4j.graphql] at [/graphql] 2019-03-11 04:52:10.901+0000 INFO Server thread metrics have been registered successfully 2019-03-11 04:52:11.447+0000 WARN The following warnings have been detected with resource and/or provider classes: WARNING: A sub-resource method, public final javax.ws.rs.core.Response org.neo4j.graphql.ManagementResource.get(java.lang.String,java.lang.String), with URI template, "", is treated as a resource method WARNING: A sub-resource method, public final javax.ws.rs.core.Response org.neo4j.graphql.ManagementResource.options(javax.ws.rs.core.HttpHeaders), with URI template, "", is treated as a resource method WARNING: A sub-resource method, public final javax.ws.rs.core.Response org.neo4j.graphql.ManagementResource.executeOperation(java.lang.String), with URI template, "", is treated as a resource method WARNING: A sub-resource method, public final javax.ws.rs.core.Response org.neo4j.graphql.GraphQLResource.get(java.lang.String,java.lang.String), with URI template, "", is treated as a resource method WARNING: A sub-resource method, public final javax.ws.rs.core.Response org.neo4j.graphql.GraphQLResource.options(javax.ws.rs.core.HttpHeaders), with URI template, "", is treated as a resource method WARNING: A sub-resource method, public final javax.ws.rs.core.Response org.neo4j.graphql.GraphQLResource.executeOperation(java.lang.String), with URI template, "", is treated as a resource method 2019-03-11 04:52:12.035+0000 INFO Remote interface available at [http://localhost:11016/](http://localhost:11016/) 2019-03-11 04:52:34.540+0000 WARN The client is unauthorized due to authentication failure. 2019-03-12 05:48:21.342+0000 INFO ======== Neo4j 3.5.2 ======== 2019-03-12 05:48:21.351+0000 INFO Starting... 2019-03-12 05:48:23.307+0000 INFO Initiating metrics... 2019-03-12 05:48:29.821+0000 INFO Sending metrics to CSV file at C:\Users\13565987.Neo4jDesktop\neo4jDatabases\database-d236e1cc-674c-499f-b298-5caf0b4c13a6\installation-3.5.2\metrics 2019-03-12 05:48:30.323+0000 INFO Bolt enabled on 127.0.0.1:11015. 2019-03-12 05:48:32.540+0000 INFO Started. 2019-03-12 05:48:32.882+0000 INFO Mounted REST API at: /db/manage 2019-03-12 05:48:32.912+0000 INFO Mounted unmanaged extension [org.neo4j.graphql] at [/graphql] 2019-03-12 05:48:32.966+0000 WARN Server thread metrics not available (missing neo4j.server.threads.jetty.all) 2019-03-12 05:48:33.024+0000 INFO Server thread metrics have been registered successfully 2019-03-12 05:48:33.575+0000 WARN The following warnings have been detected with resource and/or provider classes: WARNING: A sub-resource method, public final javax.ws.rs.core.Response org.neo4j.graphql.ManagementResource.get(java.lang.String,java.lang.String), with URI template, "", is treated as a resource method WARNING: A sub-resource method, public final javax.ws.rs.core.Response org.neo4j.graphql.ManagementResource.options(javax.ws.rs.core.HttpHeaders), with URI template, "", is treated as a resource method WARNING: A sub-resource method, public final javax.ws.rs.core.Response org.neo4j.graphql.ManagementResource.executeOperation(java.lang.String), with URI template, "", is treated as a resource method WARNING: A sub-resource method, public final javax.ws.rs.core.Response org.neo4j.graphql.GraphQLResource.get(java.lang.String,java.lang.String), with URI template, "", is treated as a resource method WARNING: A sub-resource method, public final javax.ws.rs.core.Response org.neo4j.graphql.GraphQLResource.options(javax.ws.rs.core.HttpHeaders), with URI template, "", is treated as a resource method WARNING: A sub-resource method, public final javax.ws.rs.core.Response org.neo4j.graphql.GraphQLResource.executeOperation(java.lang.String), with URI template, "", is treated as a resource method 2019-03-12 05:48:33.999+0000 INFO Remote interface available at [http://localhost:11016/](http://localhost:11016/) ---
**Author:** ![michael.hunger](https://sea1.discourse-cdn.com/flex021/user_avatar/community.neo4j.com/michael.hunger/32/27377_2.png) [@michael.hunger](https://community.neo4j.com/u/michael.hunger)\ **Post date:** [March 14, 2019, 11:41am UTC](https://community.neo4j.com/t/database-failed-to-start/5612/4 "2019-03-14T11:41:21Z")
Please debug.log not neo4j.log ---
**Author:** ![tiwari.milind](https://sea1.discourse-cdn.com/flex021/user_avatar/community.neo4j.com/tiwari.milind/32/2451_2.png) [@tiwari.milind](https://community.neo4j.com/u/tiwari.milind)\ **Post date:** [March 15, 2019, 2:26am UTC](https://community.neo4j.com/t/database-failed-to-start/5612/5 "2019-03-15T02:26:37Z")
Sorry I didn't get you...please could you elaborate ---
**Author:** ![mike\_r\_black](https://sea1.discourse-cdn.com/flex021/user_avatar/community.neo4j.com/mike_r_black/32/30089_2.png) [@mike\_r\_black](https://community.neo4j.com/u/mike_r_black)\ **Post date:** [March 15, 2019, 3:37am UTC](https://community.neo4j.com/t/database-failed-to-start/5612/6 "2019-03-15T03:37:08Z")
Do you have APOC or other plugins installed? Try removing those. If that works, then just make sure you have the latest versions of the plugins when you reinstall ---
**Author:** ![tiwari.milind](https://sea1.discourse-cdn.com/flex021/user_avatar/community.neo4j.com/tiwari.milind/32/2451_2.png) [@tiwari.milind](https://community.neo4j.com/u/tiwari.milind)\ **Post date:** [March 15, 2019, 6:06pm UTC](https://community.neo4j.com/t/database-failed-to-start/5612/7 "2019-03-15T18:06:52Z")
What I have started doing now while is while shutting down, I stop the database....So far I have not faced issues but I don't know if that is the right solution or not ---
**Author:** ![mike\_r\_black](https://sea1.discourse-cdn.com/flex021/user_avatar/community.neo4j.com/mike_r_black/32/30089_2.png) [@mike\_r\_black](https://community.neo4j.com/u/mike_r_black)\ **Post date:** [March 17, 2019, 8:44pm UTC](https://community.neo4j.com/t/database-failed-to-start/5612/8 "2019-03-17T20:44:27Z")
"while shutting down" - Are you saying you're shutting down the machine while the database is still running? I would recommend gracefully shutting down the database and any other applications before shutting down the machine. This way you'll ensure the database application has had it's chance to close connections, finish committing any transactions, releasing file locks etc... before the O/S decide to power down the machine. ---
**Author:** ![tiwari.milind](https://sea1.discourse-cdn.com/flex021/user_avatar/community.neo4j.com/tiwari.milind/32/2451_2.png) [@tiwari.milind](https://community.neo4j.com/u/tiwari.milind)\ **Post date:** [March 18, 2019, 1:10am UTC](https://community.neo4j.com/t/database-failed-to-start/5612/9 "2019-03-18T01:10:50Z")
I meant I was closing the Neo4J Desktop app while the database was running. I think that might have been the problem. I am not sure yet though if this was the case... ---
**Author:** ![michael.hunger](https://sea1.discourse-cdn.com/flex021/user_avatar/community.neo4j.com/michael.hunger/32/27377_2.png) [@michael.hunger](https://community.neo4j.com/u/michael.hunger)\ **Post date:** [March 24, 2019, 2:29pm UTC](https://community.neo4j.com/t/database-failed-to-start/5612/10 "2019-03-24T14:29:18Z")
There is a bugfix coming for desktop not shutting down the JVM correctly on Windows in some circumstances. ---
**Author:** ![Astayonix](https://sea1.discourse-cdn.com/flex021/user_avatar/community.neo4j.com/astayonix/32/5450_2.png) [@Astayonix](https://community.neo4j.com/u/Astayonix)\ **Post date:** [April 2, 2020, 12:13am UTC](https://community.neo4j.com/t/database-failed-to-start/5612/11 "2020-04-02T00:13:40Z")
Is this still an issue? I am facing the same thing. I'm on a Windows 10 box. And it never fails. Every time I gracefully exit, it says that my database was "killed" and I lose all my nodes, relationships, and attributes. ---
**Author:** ![dewbj](https://sea1.discourse-cdn.com/flex021/user_avatar/community.neo4j.com/dewbj/32/11128_2.png) [@dewbj](https://community.neo4j.com/u/dewbj)\ **Post date:** [May 5, 2020, 10:29am UTC](https://community.neo4j.com/t/database-failed-to-start/5612/12 "2020-05-05T10:29:00Z")
Hey, Astayonix. I restore my databases through following steps, I hope it can help you too. 1. Use the neo4j-admin dump command in Terminal console, to create a backup file, 2. Then create a new graph, 3. Open the terminal in new graph, use neo4j-admin load function to restore the backup file into it. 4. Start the new graph, check if the nodes and etc. are back. ---
**Author:** ![roozbehforoozandeh](https://sea1.discourse-cdn.com/flex021/user_avatar/community.neo4j.com/roozbehforoozandeh/32/11210_2.png) [@roozbehforoozandeh](https://community.neo4j.com/u/roozbehforoozandeh)\ **Post date:** [May 7, 2020, 2:55am UTC](https://community.neo4j.com/t/database-failed-to-start/5612/13 "2020-05-07T02:55:14Z")
Thanks! I had the same issue and removing the plugins worked for me.