# certified-but-unable-toCertified - but unable to Redeem - getting an error

**URL:** <https://community.neo4j.com/t/certified-but-unable-tocertified-but-unable-to-redeem-getting-an-error/65176>\
**Category:** General\
**Tags:** certifications\
**Created:** [November 30, 2023, 4:06pm UTC](https://community.neo4j.com/t/certified-but-unable-tocertified-but-unable-to-redeem-getting-an-error/65176 "2023-11-30T16:06:31Z")\
**Posts on this page:** 1\
**Page:** 1

<div class="post-metadata">

**Author:** ![nandini.tiwari](https://avatars.discourse-cdn.com/v4/letter/n/8797f3/32.png) [@nandini.tiwari](https://community.neo4j.com/u/nandini.tiwari)\
**Post date:** [November 30, 2023, 4:06pm UTC](https://community.neo4j.com/t/certified-but-unable-tocertified-but-unable-to-redeem-getting-an-error/65176/1 "2023-11-30T16:06:31Z")

</div>

Hello there,  
I am certified on Neo4j ...but when I tried to redeem my T-shirt getting an error "unable to verify the address"  
Could you please look into this?

Thanks  
Nandini Tiwari  
[nandinitiwari05776@gmail.com](mailto:nandinitiwari05776@gmail.com)