# Cannot start Neo4j desktop, Win10

**URL:** <https://community.neo4j.com/t/cannot-start-neo4j-desktop-win10/60031>\
**Category:** Neo4j Graph Platform\
**Tags:** migrated\
**Created:** [July 11, 2022, 8:58am UTC](https://community.neo4j.com/t/cannot-start-neo4j-desktop-win10/60031 "2022-07-11T08:58:18Z")\
**Posts on this page:** 1\
**Page:** 1

<div class="post-metadata">

**Author:** ![Xue4849](https://avatars.discourse-cdn.com/v4/letter/x/919ad9/32.png) [@Xue4849](https://community.neo4j.com/u/Xue4849)\
**Post date:** [July 11, 2022, 8:58am UTC](https://community.neo4j.com/t/cannot-start-neo4j-desktop-win10/60031/1 "2022-07-11T08:58:18Z")

</div>

![webwxgetmsgimg.jpg](https://us1.discourse-cdn.com/flex021/uploads/neo4jcommunity/original/3X/8/6/8646827ad2815a0c01dd9534af98fde691f51b3a.jpeg "webwxgetmsgimg.jpg")

Asking for help. Thanks.

Part of the log file:

[2022-07-11 16:07:50.412] [info] Graph App[neo4j-bloom-id]: Checking 2.3.1 for suitable desktop API version  
[2022-07-11 16:07:50.415] [info] Graph App[neo4j-bloom-id]: Version 2.3.1 satisfied. { desktopApiVersion: '1.4.0', packageDesktopApiVersion: '^1.4.0' }  
[2022-07-11 16:07:50.423] [info] Download closed  
[2022-07-11 16:07:52.052] [info] Download redirected [https://jfrog-prod-euw1-shared-ireland-main.s3.amazonaws.com/aol-neo/filestore/75/75c7d7bd79f041748258266f4ec242ab768a98da?X-Artifactory-repositoryKey=npm-local&X-Artifactory-projectKey=default&x-jf-traceId=332daea7afea2e35&response-content-disposition=attachment%3Bfilename%3D%22neo4j-bloom-2.3.1.tgz%22&response-content-type=application%2Fx-gzip&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Date=20220711T080751Z&X-Amz-SignedHeaders=host&X-Amz-Expires=60&X-Amz-Credential=AKIASG3IHPL6VZZ2HXUX%2F20220711%2Feu-west-1%2Fs3%2Faws4\_request&X-Amz-Signature=ca43ee4f45e4dfb1f2c0c8ae8d2ee9d9fc644d93e1071d4096763a35565c20f8](https://wx.qq.com/cgi-bin/mmwebwx-bin/webwxcheckurl?requrl=https%3A%2F%2Fjfrog-prod-euw1-shared-ireland-main.s3.amazonaws.com%2Faol-neo%2Ffilestore%2F75%2F75c7d7bd79f041748258266f4ec242ab768a98da%3FX-Artifactory-repositoryKey%3Dnpm-local%26X-Artifactory-projectKey%3Ddefault%26x-jf-traceId%3D332daea7afea2e35%26response-content-disposition%3Dattachment%253Bfilename%253D%2522neo4j-bloom-2.3.1.tgz%2522%26response-content-type%3Dapplication%252Fx-gzip%26X-Amz-Algorithm%3DAWS4-HMAC-SHA256%26X-Amz-Date%3D20220711T080751Z%26X-Amz-SignedHeaders%3Dhost%26X-Amz-Expires%3D60%26X-Amz-Credential%3DAKIASG3IHPL6VZZ2HXUX%252F20220711%252Feu-west-1%252Fs3%252Faws4_request%26X-Amz-Signature%3Dca43ee4f45e4dfb1f2c0c8ae8d2ee9d9fc644d93e1071d4096763a35565c20f8&skey=%40crypt_e041fd23_f136270200b9d44b5982b12092b99b6e&deviceid=e823220041260881&pass_ticket=undefined&opcode=2&scene=1&username=@83645ca580fcddb5a59efb7ef813b047)  
[2022-07-11 16:07:53.440] [info] Download response { contentType: 'application/x-gzip', contentLength: '5401586' }  
[2022-07-11 16:07:53.705] [info] GraphApp[neo4j-bloom-id] Downloading [https://neo.jfrog.io/neo/api/npm/npm/neo4j-bloom/-/neo4j-bloom-2.3.1.tgz](https://wx.qq.com/cgi-bin/mmwebwx-bin/webwxcheckurl?requrl=https%3A%2F%2Fneo.jfrog.io%2Fneo%2Fapi%2Fnpm%2Fnpm%2Fneo4j-bloom%2F-%2Fneo4j-bloom-2.3.1.tgz&skey=%40crypt_e041fd23_f136270200b9d44b5982b12092b99b6e&deviceid=e823220041260881&pass_ticket=undefined&opcode=2&scene=1&username=@83645ca580fcddb5a59efb7ef813b047) {  
percent: 0.0029291397008212035,  
size: { total: 5401586, transferred: 15822 },  
speed: 15822,  
time: { elapsed: 0, remaining: 340 }  
}