Cannot enroll in online training

I can not enroll in the online training course (neo4j administration). I get the following error:
"Submission failed, please try again later."
Any ideas?

Hello Ari,

The site seems to be up and running. Can you try again?

We do use tracking cookies so they must be enabled and also make sure you have no ad-blocker extension installed in your browser.

What browser/version are you using?


Hello Elaine,

I am using latest version of Chrome & Win 10. I didn't have any problems a couple of weeks earlier when I did the introductory course. But actually, that was within neo4j browser...

I have disabled Ghostery, cookies should be enabled as well.


Ghostery was the culprit. I'm all good now. Thanks!


I got proper enroll form only from Microsoft Edge, neither Firefox nor Chrome (tried disabling adblocking - no effect) worked.

Welcome to the Community!

That's strange, typically Chrome works for everybody. There must be another extension installed that is blocking. I am glad to hear that you were able to continue with the enrollment with MS Edge.

Good luck learning Neo4j.


I am having similar enrolling issues since the last 24 hrs. It was working from chrome but now every-time I try to sign in it gets me back to the sign in page and does not login. Any ideas?

Hello Vikram,

We have a certificate problem on our online training site that we are in the process of resolving.

We hope to have it resolved soon.

Elaine Rosenberg


Thanks Elaine!
Same issue here with Chrome. Shall wait for resolution and try again later! Thanks

The issue with our online training site has been resolved.

Please do let us know if you have problems.


I am having a similar issue on FireFox (I have disable ad blocker and accepted cookies). When I try to click on the Sign In it doesn't redirect me and nothing happens, even if I try the other online courses.
But it works for the Become a Neo4j Certified Professional.
However I don't have this issue on Chrome or Edge. It is a bit of nuisance to use chrome since i use Firefox as my default web browser.

Firefox has added more security to their browser. They have ETP and by default, it is set to STRICT. If you set it to normal, it should work for you, or even disable it while you are in the course.

Ad blockers will also present a problem for you with access.


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