# AuraDB Free Tier Stuck Updating **URL:** \ **Category:** Aura & Cloud\ **Tags:** performance, bug\ **Created:** [July 23, 2026, 11:09pm UTC](https://community.neo4j.com/t/auradb-free-tier-stuck-updating/80175 "2026-07-23T23:09:43Z")\ **Posts on this page:** 15\ **Page:** 1
**Author:** ![0xfinney](https://sea1.discourse-cdn.com/flex021/user_avatar/community.neo4j.com/0xfinney/32/33568_2.png) [@0xfinney](https://community.neo4j.com/u/0xfinney)\ **Post date:** [July 23, 2026, 11:09pm UTC](https://community.neo4j.com/t/auradb-free-tier-stuck-updating/80175/1 "2026-07-23T23:09:43Z")
My AuraDB Free tier has been stuck with a status of "updating" based on the outage on 7/23/2026. [https://status.neo4j.io/](https://status.neo4j.io/) Their latest update " **Update** - We are continuing to monitor for any further issues Jul 23, 2026 - 22:28 UTC " Indicates to me that the issue is resolved. However, my instance is stuck as "updating" without any insight into the underlying progress or state. It has been stuck now for at least 4 hours, since I noticed the issue. I cannot open a support ticket, because my project is not listed under the available projects to select when creating a ticket via support.neo4j. I need help on guidance and next steps ---
**Author:** ![Ari\_Neo4j](https://sea1.discourse-cdn.com/flex021/user_avatar/community.neo4j.com/ari_neo4j/32/34352_2.png) [@Ari\_Neo4j](https://community.neo4j.com/u/Ari_Neo4j)\ **Post date:** [July 26, 2026, 1:48pm UTC](https://community.neo4j.com/t/auradb-free-tier-stuck-updating/80175/2 "2026-07-26T13:48:36Z")
Hi - please go ahead and try again and see if this issue has been fixed for you. ---
**Author:** ![0xfinney](https://sea1.discourse-cdn.com/flex021/user_avatar/community.neo4j.com/0xfinney/32/33568_2.png) [@0xfinney](https://community.neo4j.com/u/0xfinney)\ **Post date:** [July 26, 2026, 2:50pm UTC](https://community.neo4j.com/t/auradb-free-tier-stuck-updating/80175/3 "2026-07-26T14:50:54Z")
This has still not been resolved. Aura instance still stuck in "updating" ---
**Author:** ![Ari\_Neo4j](https://sea1.discourse-cdn.com/flex021/user_avatar/community.neo4j.com/ari_neo4j/32/34352_2.png) [@Ari\_Neo4j](https://community.neo4j.com/u/Ari_Neo4j)\ **Post date:** [July 26, 2026, 4:16pm UTC](https://community.neo4j.com/t/auradb-free-tier-stuck-updating/80175/5 "2026-07-26T16:16:07Z")
I raised this with the Aura team. ---
**Author:** ![Ari\_Neo4j](https://sea1.discourse-cdn.com/flex021/user_avatar/community.neo4j.com/ari_neo4j/32/34352_2.png) [@Ari\_Neo4j](https://community.neo4j.com/u/Ari_Neo4j)\ **Post date:** [July 27, 2026, 2:30pm UTC](https://community.neo4j.com/t/auradb-free-tier-stuck-updating/80175/6 "2026-07-27T14:30:52Z")
Just to confirm, this has been fixed correct? ---
**Author:** ![0xfinney](https://sea1.discourse-cdn.com/flex021/user_avatar/community.neo4j.com/0xfinney/32/33568_2.png) [@0xfinney](https://community.neo4j.com/u/0xfinney)\ **Post date:** [July 27, 2026, 3:13pm UTC](https://community.neo4j.com/t/auradb-free-tier-stuck-updating/80175/7 "2026-07-27T15:13:32Z")
correct this has been resolved ---
**Author:** ![carmine.gentile.pc](https://sea1.discourse-cdn.com/flex021/user_avatar/community.neo4j.com/carmine.gentile.pc/32/38509_2.png) [@carmine.gentile.pc](https://community.neo4j.com/u/carmine.gentile.pc)\ **Post date:** [September 2, 2026, 8:34pm UTC](https://community.neo4j.com/t/auradb-free-tier-stuck-updating/80175/8 "2026-09-02T20:34:19Z")
I'm having the same problem. My free Neo4j Aura instance is also stuck in the updating state. ---
**Author:** ![Ari\_Neo4j](https://sea1.discourse-cdn.com/flex021/user_avatar/community.neo4j.com/ari_neo4j/32/34352_2.png) [@Ari\_Neo4j](https://community.neo4j.com/u/Ari_Neo4j)\ **Post date:** [September 2, 2026, 8:35pm UTC](https://community.neo4j.com/t/auradb-free-tier-stuck-updating/80175/9 "2026-09-02T20:35:59Z")
Thanks @carmine.gentile.pc . Will you please provide specifics and screenshots. This is an older post that has been resolved so it be be different. ---
**Author:** ![carmine.gentile.pc](https://sea1.discourse-cdn.com/flex021/user_avatar/community.neo4j.com/carmine.gentile.pc/32/38509_2.png) [@carmine.gentile.pc](https://community.neo4j.com/u/carmine.gentile.pc)\ **Post date:** [September 2, 2026, 8:58pm UTC](https://community.neo4j.com/t/auradb-free-tier-stuck-updating/80175/10 "2026-09-02T20:58:15Z")
82c4e036-a46c-457 ![Cattura](https://us1.discourse-cdn.com/flex021/uploads/neo4jcommunity/original/3X/7/3/735c9b59ccc27265667ebcdbb5c16ffdcc0123de.jpeg) 2-87c5-a6929bf4efe9 ---
**Author:** ![carmine.gentile.pc](https://sea1.discourse-cdn.com/flex021/user_avatar/community.neo4j.com/carmine.gentile.pc/32/38509_2.png) [@carmine.gentile.pc](https://community.neo4j.com/u/carmine.gentile.pc)\ **Post date:** [September 2, 2026, 8:59pm UTC](https://community.neo4j.com/t/auradb-free-tier-stuck-updating/80175/11 "2026-09-02T20:59:02Z")
What other specifications should I send? ---
**Author:** ![Ari\_Neo4j](https://sea1.discourse-cdn.com/flex021/user_avatar/community.neo4j.com/ari_neo4j/32/34352_2.png) [@Ari\_Neo4j](https://community.neo4j.com/u/Ari_Neo4j)\ **Post date:** [September 4, 2026, 2:38pm UTC](https://community.neo4j.com/t/auradb-free-tier-stuck-updating/80175/12 "2026-09-04T14:38:18Z")
I apologize for this issue. The team has been working on this for the last day and as soon as I have an update I will let you know. If it is up and running, please let us all know as well. ---
**Author:** ![dana\_canzano](https://sea1.discourse-cdn.com/flex021/user_avatar/community.neo4j.com/dana_canzano/32/27392_2.png) [@dana\_canzano](https://community.neo4j.com/u/dana_canzano)\ **Post date:** [September 4, 2026, 5:12pm UTC](https://community.neo4j.com/t/auradb-free-tier-stuck-updating/80175/13 "2026-09-04T17:12:17Z")
@carmine.gentile.pc dbid == 928071b0 should now be back in a running state ---
**Author:** ![carmine.gentile.pc](https://sea1.discourse-cdn.com/flex021/user_avatar/community.neo4j.com/carmine.gentile.pc/32/38509_2.png) [@carmine.gentile.pc](https://community.neo4j.com/u/carmine.gentile.pc)\ **Post date:** [September 4, 2026, 6:57pm UTC](https://community.neo4j.com/t/auradb-free-tier-stuck-updating/80175/14 "2026-09-04T18:57:13Z")
yes, it seems the problem has been solved. ---
**Author:** ![robert1](https://sea1.discourse-cdn.com/flex021/user_avatar/community.neo4j.com/robert1/32/38642_2.png) [@robert1](https://community.neo4j.com/u/robert1)\ **Post date:** [September 21, 2026, 6:31pm UTC](https://community.neo4j.com/t/auradb-free-tier-stuck-updating/80175/15 "2026-09-21T18:31:05Z")
Having same issues. Didnt used since sept 17 with outage and still in "updating" state for hours. 6e7d91eb ---
**Author:** ![tltrogl](https://sea1.discourse-cdn.com/flex021/user_avatar/community.neo4j.com/tltrogl/32/38661_2.png) [@tltrogl](https://community.neo4j.com/u/tltrogl)\ **Post date:** [September 24, 2026, 4:34am UTC](https://community.neo4j.com/t/auradb-free-tier-stuck-updating/80175/16 "2026-09-24T04:34:12Z")
Same issue here. AuraDB Free instance `76df86d1` has been stuck in `UPDATING` for multiple days. The Aura API also returns `"status": "updating"`, so this is not just a console display issue. Instance: `76df86d1` Region: `gcp / us-central1` Type: `free-db` Created: `2026-07-16`