# An error occurred while processing Graph Application Download from install.graphapp.io. Cannot resolve graph app type. Please check your internet connection or Graph App link

**URL:** <https://community.neo4j.com/t/an-error-occurred-while-processing-graph-application-download-from-install-graphapp-io-cannot-resolve-graph-app-type-please-check-your-internet-connection-or-graph-app-link/16295>\
**Category:** Installation\
**Created:** [March 26, 2020, 6:10pm UTC](https://community.neo4j.com/t/an-error-occurred-while-processing-graph-application-download-from-install-graphapp-io-cannot-resolve-graph-app-type-please-check-your-internet-connection-or-graph-app-link/16295 "2020-03-26T18:10:23Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![skp](https://sea1.discourse-cdn.com/flex021/user_avatar/community.neo4j.com/skp/32/7308_2.png) [@skp](https://community.neo4j.com/u/skp)\
**Post date:** [March 26, 2020, 6:10pm UTC](https://community.neo4j.com/t/an-error-occurred-while-processing-graph-application-download-from-install-graphapp-io-cannot-resolve-graph-app-type-please-check-your-internet-connection-or-graph-app-link/16295/1 "2020-03-26T18:10:24Z")

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I get an error when I start my desktop app. This seems to be a known problem but I dont see any working solution for this. I have no proxy and offline mode is off. I have also tried to run it as administrator but still get the error.

An error occurred while processing Graph Application Download from [install.graphapp.io](http://install.graphapp.io). Cannot resolve graph app type. Please check your internet connection or Graph App link.

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**Author:** ![douglasf001](https://sea1.discourse-cdn.com/flex021/user_avatar/community.neo4j.com/douglasf001/32/2730_2.png) [@douglasf001](https://community.neo4j.com/u/douglasf001)\
**Post date:** [April 18, 2020, 8:45pm UTC](https://community.neo4j.com/t/an-error-occurred-while-processing-graph-application-download-from-install-graphapp-io-cannot-resolve-graph-app-type-please-check-your-internet-connection-or-graph-app-link/16295/3 "2020-04-18T20:45:03Z")

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I had the same problem but I tried again after I started a database. It then installed.